Welcome to the online store of Hameh Kala! We strive to provide you with a comfortable and safe shopping experience. Here are the terms of shipping and delivery of goods:
1. *Delivery time:
- The delivery time of goods depends on the type and location of the order. Usually, orders in Tehran will reach you between 1 and 4 business days and for cities between 3 and 7 business days.
2. Shipping cost:
- The shipping cost is calculated depending on the delivery location and weight of the order. In some cases, purchases over 2 million Tomans will include free shipping.
3. Shipping methods:
- We offer our customers a variety of shipping methods, including courier, Tipax and other reputable shipping centers.
4. Order tracking:
- After placing an order, you will receive a tracking code that you can use to track the status of your order.
5.On-site delivery:
- Upon delivery, please ensure that the package is intact and matches the order invoice. In case of any defects or problems, you can contact our support team.
6. Change of delivery address:
- If you need to change the delivery address, please contact us before shipping the product to update your information.
7. Return policy*: - If the purchased product has defects or does not match what you ordered, you can return it to us within [specified period]. The time and conditions for returning the product are explained in the "Return Policy" section.
At the Hameh Kala Online Store, we are committed to providing the best service to our customers and hope to provide you with a pleasant shopping experience!
Thank you for your trust!
09213003983
